Use the terms on your Etsy order.
The current return window, eligibility, exceptions, return-shipping terms and refund method are shown on the product's Etsy listing and order. Those order-specific terms are the source to rely on.
Start from the Etsy order
- Open Purchases and reviews on Etsy.
- Select the NuitCiel order and use Etsy's help or message option.
- Keep the item and its packaging while the request is reviewed.
- Follow the return instructions recorded in the Etsy conversation or case.
Damage or an order problem
Contact us through the Etsy order and attach clear photos of the piece and packaging. We will review the order under its current Etsy terms and applicable consumer rights.
Repair or restringing
Repair options depend on the piece and its condition. Send the order number and photos; we will confirm feasibility, cost, shipping and timing before any work begins.
Nothing on this catalogue page limits mandatory consumer rights that apply to the order.